Shipping policy
Shipping Policy
At MobileXpress.com.au, we aim to provide fast and reliable shipping for all our customers. Please review our shipping policy below:
Processing Time:
- Orders are typically processed within 1-2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the following business day.
Shipping Methods:
- We offer various shipping options based on your location.
- Standard and Express shipping methods are available at checkout.
- Shipping fees are calculated at checkout based on the weight and destination of your order.
Delivery Time:
- Standard delivery typically takes between 3-7 business days depending on your location.
- Express delivery generally takes 1-3 business days.
- Please note that delivery times may vary due to unforeseen circumstances, such as weather delays or high demand periods.
Order Tracking:
- Once your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
- If you haven’t received your tracking number, please check your spam folder or contact us for assistance.
Shipping Restrictions:
- We currently only ship within Australia. We do not offer international shipping at this time.
- Some remote areas may incur additional shipping fees or longer delivery times.
Lost or Damaged Orders:
- If your order is lost or damaged during shipping, please contact us within 7 days of receiving your order to file a claim.
- We will work with you and the courier service to resolve the issue promptly.
Delivery Address:
- Please ensure your shipping address is correct at the time of purchase. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
If you have any questions regarding our shipping policy, feel free to contact our customer service team.